Quality Policy

Imagine Independence is committed to delivering quality outcomes in all aspects of the services, care and support they provide.

The organisation’s leadership team, through robust strategic planning, evidence their dedication to continuous improvement.

Imagine Independence have set quality objectives, which have been identified through various means including stakeholder consultation, internal and external audits, monitoring and analysis of systems. Where issues and trends arise, Imagine Independence ensure that corrective and preventative steps are taken in a timely manner.

Imagine Independence’s commitment to quality and continuous improvement is communicated to staff, service users and service providers through internal training and induction, within service user information leaflets, the website and notice boards within our premises.

The organisation has a Quality Manual, policies, procedures, management systems and processes in place which enable Imagine Independence to adhere to the British Standard for Quality Systems BS EN ISO 9001:2015.