Mentoring & Befriending Co-ordinator   

 

Department: Croydon Imagine

Accountable To: Mentoring & Befriending Team Leader

 

  1. JOB SUMMARY

To further develop the mentoring and befriending service that supports individuals with mental health needs in their recovery and independence. This involves increasing access to mainstream activities, building self-confidence, recruit train and support volunteers to carry out the role of either a mentor or befriender effectively and appropriately.


  1. LOCATION

The post holder will be based in the London Borough of Croydon.


  1. SUPERVISORY RESPONSIBILITY

This post has direct staff supervisory responsibilities for administrative staff and shared responsibility for volunteers as directed by the Team Leader. There is a duty upon all employees to be aware of appropriate service standards and to report any breach of standards to someone in authority.


  1. MAIN DUTIES 

Under the guidance of the Team Leader


Responsibilities to clients

  • To ensure that a high quality and consistent level of service delivery is maintained.
  • To arrange meetings and encourage attendance by clients 
  • To assess client needs and interests and match to a volunteer
  • Encourage social involvement in the community
  • Identify barriers to client meetings/socialising 
  • Ensure prompt progress review of client friendships 


Responsibility to the Team/Organisation

  • To contribute to the development of the services and taking the lead on improving the quality and standard of the service.
  • Supporting the Team Leader with the monthly reporting requirements as directed and that all required returns are made on time.
  • Ensure credibility of data entries, progress and outcome information onto the database
  • Filing and storage of paperwork securely keeping information up-to-date
  • To help promote the services to individuals & referral agencies, ensuring working protocols are in place regarding assessments/referrals/reviewing individuals.
  • To build partnerships with community agencies and support people’s progression
  • Supporting the Team Leader meeting the standards for Quality Assurance Framework (QAF) accrediting the service and other standards


Responsibilities to Volunteers

  • To network, develop and promote the service, especially towards the increased recruitment of volunteers with a variety of different backgrounds and skills
  • To find creative and innovative ways of recruiting and retaining volunteers
  • Deal with enquiries
  • Carry out matching meetings and conducting volunteer’s reviews
  • Delivering volunteer training sessions


  1. REQUIREMENTS

All employees are expected to:

  • Act with integrity at all times and with a proactive professional manner
  • Ensure that principles of quality are included into all areas of work.
  • Always be responsive to customer priorities
  • Adhere to all Imagine policies and procedures and work within ISO standards at all times.
  • Comply with safeguarding, health and safety and any other statutory regulatory requirements.
  • Demonstrate working within the organisations objectives
  • Undertake any other tasks, which may be requested from time to time by the organisation.
  • Safeguard all organisation property or privileged knowledge relating to work.
  • Meet targets and objectives as set by the line manager
  • Undertake all duties and tasks in an efficient accurate manner resulting in excellent service provision.


6.  TRAINING and DEVELOPMENT

  • Commitment to continuous personal development and participate fully in training and learning
  • Attend and participate in supervision sessions and an annual personal review
  • Attend and participate in staff meetings
  • To contribute to the learning of other staff


  1. EQUAL OPPORTUNITIES

Imagine aims to provide high quality services to enhance the quality of life of people experiencing disadvantage.  In order to fulfil this aim, it operates a policy of equal opportunities to ensure that no client, job applicant, employee, volunteer or carer is discriminated against either directly or indirectly on the grounds of gender, age, race, colour, sexuality, nationality, religion, ethnic or national origin, disability or marital status.


  1. CONFIDENTIALITY

In the course of your duties you may have access to confidential information about individuals or about Company business. Under no circumstances must this information be communicated to anyone other than the authorised persons. These may include medical or other professional staff who are involved in the care and treatment of the person.  If in doubt refer to the Line Manager


Please note that this job profile may be amended to meet the needs of the service and does not preclude other tasks as directed by the team leader.  Alteration will be discussed in advance with the post holder whose agreement will not be unreasonably withheld. The job description does not form part of your contract of employment.





When completing your application form please bear in mind that short listing will be undertaken against the evidence presented by you of how you meet the essential criteria detailed in the person specification.


PERSON SPECIFICATION

Mentoring & Befriending Coordinator

Essential/

Desirable

Method of Assessment

Qualifications

  1. Evidence of further education  
  2. Evidence of continued personal development
  3. Educated to degree level or equivalent


E

D

D


Application/other

Application/other

Application/other

Skills/Abilities

  1. Good written and verbal communication skills
  2. Ability to work to targets 
  3. Good listening skills                  
  4. Ability to work on own initiative and be a self-starter
  5. Ability to liaise and negotiate with wide range of organisations
  6. Effective prioritising and time management skills
  7. To be able to develop positive and enabling relationship with volunteers and clients
  8. Good record keeping and IT skills – Microsoft Excel/Word; email, web searches. Publisher and PowerPoint preferred
  9. Good organisation and admin skills 


E

E

E

E

E

E

E


E


D


Application/Other 

Interview/Application  

Application/Other

Interview/Application

Interview/Application

Interview/Application

Interview/Application


Application


Interview/Application

Experience & Knowledge

  1. Experience of volunteering or training/facilitating groups
  2. Experience of working with people with mental health problems             
  3. Supervising staff, performance management, supervising volunteers
  4. Knowledge and understanding of the range of mental health conditions
  5. Understanding of the issues around stigma and social inclusion


E

D

E

D

D


Interview/Application

Interview/Application

Interview/Application

Interview/Application

Interview/Application

Personal Attributes

  1. To be committed to the ethos of team-working and encouraging other staff
  2. Ability to motivate and encourage
  3. A positive approach to feedback
  4. A commitment to Imagine’s philosophy and organisation objectives
  5. A commitment to equality, diversity and social inclusion
  6. Flexible approach to working location and times
  7. Honesty and Integrity
  8. Resilience
  9. To value people
  10. Resourceful. 
  11. Creative and innovative, to see solutions rather than problems
  12. Willingness to undertake appropriate training
  13. Empathetic
  14. Ability to work under pressure and meet deadlines 
  15. A drive towards high standards & a commitment to deliver


E


E

E

E

E

E

E

E

E

E

E

E

E

E

E


Interview/Application


Interview

Interview/Application

Interview/Application

Interview/Application

Application

Interview/Application

Interview/Application

Interview/Application

Interview/Application

Interview/Application

Application

Interview/Application

Interview/Application

Interview/Application


Training Matrix


Aims and values 

  • Understanding the organisation aims, objectives, strategic goals
  • Client pack

Mentoring & Befriending team & Croydon Services

  • Aims of service, targets inc. social inclusion and recovery targets. Coordinator contribution
  • it’s communication and interaction with different parts of the organisation
  • Internal and external customers – referring agencies, voluntary sector partners

Role of Mentoring & Befriending Coordinator

  • Key tasks within team

Role specific training

  • Onsite induction – intro to staff and relevant procedures

Organisation processes

  • Supervision, support & development; annual leave, sick leave, timesheets
  • Ensuring quality of provision; Policies and procedures

Social inclusion training; Stress Management

Client processes

  • Initial assessment & review processes
  • Person Centred Action planning, empowerment & outcome focused approach
  • Recovery star & other measurement tools
  • Ongoing review processes

Volunteer processes

  • Recruitment & selection
  • Training & induction
  • Ongoing support & monitoring

Management processes

  • Recruitment & selection
  • Supervision, support & development

Database training & any other information systems required for the post

Whistleblowing on poor practice or unsafe care

Bullying & Harassment; Handling complaints

Care Certificate modules - your personal development, person centred way, communication, awareness of mental health, dementia and learning disability

Safeguarding: types of abuse; preventative action reporting abuse internal/ external; compliance with Mental Capacity Act/Deprivation of Liberty Safeguards;

Equality & Diversity: recognising and combating discrimination, promoting equality of opportunity (Equality Act 2010)

Health & Safety: reducing risks to health, safety, and well-being; legislation (H&S at Work Act 1974), use of equipment, manual handling, reporting and handling accidents, injuries and emergencies; fire prevention

Lone Working: managing and minimising risk, personal safety and good practice

First Aid: Basic Life Support – Scene safety, initial assessment, recovery position, understanding CPR for children and adults

Cyber Security: different types of cyber threats, increasing cyber security and how to prevent and recognise cyber attacks

Display screen equipment: understanding regulations, how to use and correctly adjust work station, understanding how to keep healthy when using computers, smartphones

Document and record keeping: understanding standards and best practice, understanding legislation, client involvement in record keeping

Mental Health: understanding mental health, recognising and responding to symptoms, how to support someone, understanding stigma and discrimination; Other MH units e.g. anxiety & depression, bipolar

Protecting personal information – Data protection understanding responsibilities, principles, current legislation, data subject rights; Understanding GDPR





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